PHRASES THAT PROVOKE A REACTION
| P H R A S E | REPLACE WITH | |
| How are you? | You're looking good | |
| I can't | I choose not to | |
| I'll try | I will, I can | |
| Sorry I'm l ate | Thank you for waiting | |
| Sorry, I forgot it | Thank you for reminding me | |
| I'll try to find him | I'll locate him for you | |
| I'd hate to give you the wrong answer | I want to be sure to get the correct answer for you. | |
| This doesn't work for everyone | This works very well for a number of people. | |
| I can't have it for you until Friday | I can have it for you on Friday | |
| I'll try to reach you later this week | I will reach you later this week | |
| Wish / Hope | I am confident | |
| I forgot | Let me refresh my memory | |
| I'm tired | I'd like to relax | |
| I'm not sure | Let me find out | |
| I can't stand that | I'd prefer something else | |
| What's wrong with you ? | What's troubling you ? | |
| I'm only human | Let me see what I can do | |
| Can't afford | Choose not to | |
| How much do you have to spent on this ? | How much have you set aside for this investment ? | |
| Buy | You may obtain, invest | |
| Sell | Acquire, Invest, Offer | |
| Discount | Offer a savings | |
| Would Thursday morning be good, or would you prefer the afternoon ? | Would ten o'clock be good for you, or is four o'clock better ? |